Refund policy
Shop Healing Crystals, Crystal Jewellery & Spiritual Accessories with Confidence
At Luxe By Ana, we want you to find the perfect healing crystals, crystal jewellery, spiritual accessories, and wellness gifts to enhance your energy, balance, and style. That’s why we offer a 7-day return policy to ensure your satisfaction.
Return Window & Conditions
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You can request a return within 7 days of receiving your products.
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Items must be unworn, unused, in original packaging, and with tags intact.
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Include your receipt or order confirmation when initiating a return.
How to Initiate a Return
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Email us at luxebyana@gmail.com with the crystals or jewellery you wish to return and your reason.
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Send the items to:
Luxe By Ana
Itaunja, Lucknow, Uttar Pradesh, India – 226203
Phone: +91-8847227798
Important: Returns without prior authorization will not be accepted.
Damages, Issues & Exchanges
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For damaged or incorrect products, contact us within 7 days of delivery and include an unboxing video showing the original packaging.
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Products damaged after use, purchased during promotions, or gift cards are non-returnable.
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To exchange, return the original product following the above instructions and place a new order for the desired item.
Refunds
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Once we receive and inspect your returned products, refund approval will be notified within 10 business days.
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Approved refunds will be processed automatically to your original payment method; processing times may vary depending on your bank.
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For delays beyond 15 business days, contact us at luxebyana@gmail.com
At Luxe By Ana, your satisfaction is our priority. Shop with confidence and discover the healing crystals, crystal jewellery, and spiritual accessories that resonate with your energy and style.