Privacy policy

Protecting Your Personal Data While Shopping Healing Crystals & Fashion Jewellery

At Luxe By Ana, your privacy is our priority. We are committed to safeguarding your personal data while you explore our collection of healing crystals, crystal jewellery, spiritual accessories, and imitation jewellery. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.

1. What Data We Collect

We may collect the following personal information to provide you with a seamless shopping and wellness experience:

  • Identity Data: Name, gender, or date of birth.

  • Contact Data: Email, phone number, and shipping/billing address.

  • Transaction Data: Payment details, order history, and delivery information.

  • Technical Data: IP address, browser type, device type, and location.

  • Usage Data: Browsing behavior, preferences, feedback, and interactions.

  • Marketing Data: Newsletter subscription status, interests, and preferences.

We do not collect sensitive personal data such as health, biometric information, ethnicity, or religion.

2. How We Collect Your Data

  • Directly from You: When you place an order, create an account, subscribe to our newsletter, or contact us.

  • Automatically: Through cookies, pixels, and other tracking technologies while browsing our website.

  • From Third Parties: Payment gateways, delivery partners, analytics providers, or social media platforms.

3. How We Use Your Data

We use your information to enhance your experience with Luxe By Ana:

  • To process and deliver your healing crystals, crystal jewellery, and fashion accessories.

  • To personalize your browsing and shopping experience.

  • To send promotional offers, new collection updates, or newsletters (if you’ve opted in).

  • To improve our website, products, and services based on usage insights and feedback.

  • To comply with legal and regulatory obligations.

4. How We Protect Your Data

We implement robust security measures including encryption, firewalls, and restricted access to ensure your personal and payment data remain safe. Only authorized employees, partners, and agents can access your information for legitimate business purposes.

5. Data Retention

We retain your data only as long as necessary for the purposes it was collected, or as required by law:

  • Transaction data: up to 7 years (for accounting/tax purposes)

  • Contact/marketing data: up to 2 years unless you request deletion

6. Your Rights

You have full control over your data. You may:

  • Access, correct, or update your data.

  • Request deletion of your data where legal requirements allow.

  • Restrict or object to processing, including for marketing purposes.

  • Withdraw consent at any time.

  • Request data portability to another service provider.

To exercise your rights, contact us at luxebyana@gmail.com. Identity verification may be required.

7. Cookies & Tracking

Cookies help us recognize you, remember preferences, and improve your shopping experience for crystals, jewellery, and wellness gifts. You can manage your cookie preferences through the website banner or your browser settings, though some features may be limited if cookies are disabled.

8. Updates to Privacy Policy

We may update this policy to reflect changes in our practices, technologies, or legal requirements. Material changes will be notified via our website or email to newsletter subscribers. Please review this policy periodically to stay informed about how we protect your data.